We’re here to help you get the most out of your Harvok® electric caravan. If you ever need assistance or wish to lodge a warranty request, please follow the steps below to ensure the support team can assist you efficiently.
Step 1: Visit the Warranty & Support Page
Go to our official warranty page:
👉 www.harvok.com.au/service-and-warranty
This page includes key information about:
- Warranty coverage and period
- Conditions and exclusions
- How to submit your claim
Step 2: Access the Harvok Customer Portal
To lodge a support or warranty request, click the “Submit Warranty Request” button on the page, which takes you to the Harvok Customer Portal.
You can:
- Submit a new warranty or support request
- View and track your existing tickets
- Attach images or documents
- Communicate directly with our support team
No login is required if you use the email address only.
Step 3: What to Include in Your Request
To help us assess and resolve your issue quickly, please include:
- Your full name and best contact number
- The Chassis Number of the caravan
- A clear description of the issue
- Photos or videos of the problem (if applicable)
- Any supporting documentation (e.g., invoices, repair reports)
Step 4: Our Response Process
Once your request is submitted:
- Our support team will review your case
- If additional details are needed, we will contact you directly
- Updates will be sent to your email as we progress your case
Tip: For Urgent Issues
If you’re currently unable to use your caravan and require urgent assistance, please submit the request through the portal and follow up by emailing:
📧 support@harvok.com.au or Speak to your place of purchase